CITY OF SAN ANTONIO
PROCESSES 90% MORE APPLICATIONS
WITH SAME PERSONNEL

Digitizes paper process generating 206% Return on Investment

Challenge:

The San Antonio Department of Human Services processes 10,000 paper applications annually for residents seeking utility assistance. The paper-based process inadequately served citizens living within 125% of the federal poverty line.

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Solution:

Kinetech co-developed a digital application with DHS experts to streamline the process with a responsive mobile-first application that allows citizens to apply for the program from any smartphone, tablet, or desktop.