City of San Antonio
processes 90% more applications
with same personnel

Digitizes paper process generating 206% Return on Investment


The San Antonio Department of Human Services processes 10,000 paper applications annually for residents seeking utility assistance. The paper-based process inadequately served citizens living within 125% of the federal poverty line.



Kinetech co-developed a digital application with DHS experts to streamline the process with a responsive mobile-first application that allows citizens to apply for the program from any smartphone, tablet, or desktop.