Voucher programs are the most cost-effective way to close the mobility gap.
Most voucher programs still run on paper trip tickets and spreadsheets.
Specialized transportation sits where federal grant rules, Medicaid, civil rights requirements, and daily service meet. When the rider record, the trip, the provider, and the funding live in different systems, data is lost at every handoff. Providers wait weeks to be paid, and federal reporting turns into a month-end reconciliation.
Every trip verified. Every provider paid in days.
Kinetech Mobility eVoucher and Rideshare keeps the rider, the trip, the provider, and the funding on the same record. GPS-verified trips flow straight into payment and into federal reporting, so a report is a query against production data, not a reconciliation.
From enrollment to provider payment on one record.
01 · Enrollment
Riders apply through the portal, a caseworker, or a referring agency, and are checked against every mobility program they may qualify for.
02 · Voucher
Vouchers go to the rider's phone, on paper, or to a provider, with trip purpose, boundaries, frequency limits, and subsidy caps set by program.
03 · Trip request
Riders or caseworkers book through the portal, the app, or a call center. Eligibility and available funding are checked before the trip is confirmed.
04 · Trip delivery
An enrolled provider, including rideshare, delivers the trip. Pickup and drop-off are GPS-verified with time, place, and rider confirmation.
05 · Payment
Validated trips are invoiced at the provider's rate and paid in days, with the cost allocated across every eligible funding source.
06 · Reporting
Trip, rider, and payment data feed federal and program reporting without a separate reconciliation.
Underneath every trip: role-based access, fraud indicators on unusual patterns, and an audit trail on every enrollment, authorization, and payment.
Built for the agencies that run specialized transportation.
One voucher and trip engine, configured to each program's funders, rules, and provider network.
Section 5310 and 5311 programs, from rider to NTD.
- Enhanced Mobility of Seniors and Individuals with Disabilities, including capital and operating assistance variants.
- Rural formula programs under Section 5311.
- NTD annual and monthly reporting prepared from production data.
Regional and statewide programs across many operators.
- Funding distributed and tracked across operators and subrecipients.
- Trips that cross transit authority boundaries, coordinated on one record.
- Coordinated public transit and human services transportation plan reporting.
Non-emergency medical transportation with prior authorization built in.
- Broker or direct-provider models.
- Prior authorization for trips that need advance approval.
Transportation as part of aging, disability, workforce, and family services.
- Programs run under grant or subrecipient agreements.
- Caseworker-assisted booking for riders who prefer not to book themselves.
- Veterans, human services, and locally funded trips on the same rider record.
What the platform covers.
Rider eligibility and enrollment
Self-service, caseworker, and partner enrollment, with every mobility program a rider qualifies for identified from a single enrollment.
Digital vouchers
Vouchers issued to a phone, on paper, or to a provider, with trip purpose, boundaries, frequency limits, and subsidy caps as settings.
Provider network
Provider enrollment, rate structures by trip type, and on-time and no-show tracking.
GPS trip verification
Pickup and drop-off logged by GPS in the driver app and checked against the authorized trip.
Payment and fund braiding
Invoices generated from completed trips, paid by ACH with remittance detail, and allocated across FTA, Medicaid, VA, state, and local sources per trip.
Rider portal and notices
Trip requests, balances, and trip history on a phone, with text and email confirmations and accessible screens.
Federal reporting
NTD, Section 5310 and 5311, Title VI and ADA reporting drawn from the same trip records.
Driver apps
Native iOS and Android apps for drivers, with every trip GPS-verified and logged.
Each capability is configured to your program and extended in two-week sprints.
Running Section 5310 vouchers at Utah Transit Authority.
UTA runs a Section 5310 voucher program for older adults, riders with disabilities, and veterans across its rural service area. The paper process had become expensive to run, slow to keep up with demand, and open to fraud, and drivers waited weeks to be paid.
Kinetech replaced it with a digital eVoucher platform: an agency portal for program setup, a phone-friendly portal for trip requests, and native iOS and Android apps for drivers. Every trip is GPS-verified and logged, and driver payments carry full 1099 handling. Provider payment now takes two to four days.
Built for programs that answer to several funders at once.
Braided at the trip level
Each trip is charged to the right funding source with full attribution for audit, so a program can add funders without adding reconciliation work.
Verified before paid
Trip data is checked against the authorization before it becomes a payment, so providers are paid in days and the audit trail stays intact.
Built for grant cycles
Licensing is set up for multi-year federal grants, so a change of operator or funder does not force a change of licensing.
The configuration is yours. The roadmap is yours.
Configured first, then extended where your program is different.
Sprint 0
Your programs, funders, rates, provider network, and roles are mapped into configuration.
Delivery sprints
Two-week sprints with working software at each review, and payment set up early.
Acceptance testing
Your staff and providers test real trips under their own roles.
Hypercare
Stabilization after go-live, a handover to support, and a user guide for every role.
Run it where it suits the agency.
White-Glove SaaS
We provide a single SaaS license, tailor support to your needs, and deploy on the cloud you choose. One subscription, one vendor, one invoice. Kinetech runs the platform; your team runs the program.
Your own environment
Agencies with an existing platform subscription can run Kinetech Mobility eVoucher and Rideshare in their own environment. Kinetech delivers the application and provides ongoing services.
Established vehicles. Faster engagement.
Artificial Intelligence Solutions for Public Sector Entities. Nationwide.
DBITS Software Services. Texas state and local agencies.
Held with Kinetech as teaming partner. The route for federal agencies.
Education, municipal, and nonprofit agencies. Available nationwide.
Building an internal platform team? See how Kinetech works with agency developers on the Kinetech PSN page.
Built to the standard your program has to meet.
SOC 2 Type II · ISO 27001, 27017, 27018 · NIST SP 800-53 · HIPAA-ready · WCAG 2.1 AA and Section 508. Built on a FedRAMP Moderate authorized platform. Applications can be deployed into FedRAMP Moderate or High environments where a contract requires it; commercial cloud as standard. Your agency retains exclusive ownership of all data, documents, configuration, and audit logs, with real-time access through an OData connector for Power BI or Tableau, and structured exports plus a Certificate of Data Destruction on exit.
Certifications and attestations
SOC 2 Type II, ISO 27001, ISO 27017, and ISO 27018. Reports are available on request to support agency vendor risk assessments.
FedRAMP where the program requires it
Built on a FedRAMP Moderate authorized platform. Applications can be deployed into FedRAMP Moderate or High environments where a contract requires it; commercial cloud as standard for programs without a federal authorization requirement.
NIST SP 800-53 and StateRAMP
Applications inherit platform-level control implementation and add engagement-specific controls. Delivery aligns with StateRAMP Moderate where required by state contract.
HIPAA
Business Associate Agreements are supported. Encryption, access controls, audit logging, and breach notification align with the HIPAA Security and Privacy Rules where an application processes protected health information.
Accessibility, WCAG 2.1 AA and Section 508
Accessibility is designed in from the first sprint, not audited at the end. Automated scanning runs every sprint, and screen reader testing with NVDA, JAWS, and VoiceOver covers critical workflows before release. An Accessibility Conformance Report in VPAT format is produced as a delivery artifact.
Encryption and access
TLS 1.2 or 1.3 in transit and AES-256 at rest. Every environment uses an isolated database instance. Permissions are enforced at the data model, so a restricted user cannot reach protected data even through an API.
Cloud agnostic. Deploy on the cloud you choose. Azure, Google Cloud, and agency-controlled environments are supported alongside AWS.
See it on a real trip.
Bring one program and its funding rules. We'll show a trip running from request to provider payment.
Already know it fits? Kinetech Mobility eVoucher and Rideshare is available through TXShare (#2025-018), Texas DIR (DIR-CPO-5958), GSA (GS-35F-160CA) and Texas TIPS (#220105).
Craig Smith, Partner, Kinetech PSN craig.smith@kinetechcloud.com 773-230-5157