As the COVID19 pandemic forced municipalities into economic lockdown with forced shelter in place orders, Edward Gonzales, the Director of San Antonio’s Neighborhood & Housing Services Department (NHSD) had a problem. As businesses began a tough round of furloughs and layoffs he knew his department had to act fast. Between the 3rd and 4th week of March NHSD saw applications for rental, mortgage, utility, and relocation assistance skyrocket from roughly 57 / week to over 2000.
Few industries can rival the complexity, coordination, and documentation requirements of the commercial construction industry. For a Texas based general contractor (GC), growth and scale brought new challenges in standardization and documentation.
This client coordinates benefits for 7,000+ business covering 15 Million people. They sought an automated way to manage compliance (e.g. plans, pricing), generate client facing documents, and provide historical access to prior services sold to their clients.
The University’s Nanofabrication Lab turned to Kinetech to improve a series of archaic, manual processes that slowed productivity, delayed invoicing and limited their ability to analyze equipment usage and performance.
The San Antonio Department of Human Services processes 10,000 paper applications annually for residents seeking utility assistance. The paper-based process inadequately served citizens living within 125% of the federal poverty line. Since Go-Live, COSA is able to process 90% more apps with the same personnel.