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City of San Antonio - Digital Transformation

One year in, learn why the San Antonio Department of Human Services renewed their partnership with Kinetech to process Utility Assistance Requests in half the time, while processing 80% more applications than originally forecasted.
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Learn about the City of San Antonio's Digital Transformation with Kinetech. Digital transformation is tough, but by leveraging Kinetech's proven start, structure, scale approach, the Department of Human Services was able to rollout a digital utility credit application in just 16 weeks. The solution assists the city's most vulnerable residents, those living within 125% of the federal poverty line.

 

 

In seven months the application assisted the city in processing over 12,500 applications (25% over expectations). In 11 months, adoption ballooned to over 18,000+ applications. The solution has generated a 206% return on investment for the city in less than 12 months.

 

The department of Human Services recently extended the contract service for an additional three years. Learn more at www.kinetechcloud.com/govtech

 

 

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